Privacy Policy

nn33 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players entrust us with sensitive information when they register, deposit funds, and play games on nn33 — and we take that responsibility seriously.

This Privacy Policy describes the types of personal data nn33 collects, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you as a data subject. It is designed to be transparent, readable, and consistent with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and nn33.

For the purposes of applicable data protection legislation, nn33 acts as the data controller in respect of personal data collected through the nn33 platform. As data controller, nn33 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how nn33 processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer at the address provided in Section 14 of this Privacy Policy.

nn33 collects the following categories of personal data from players and platform users:

nn33 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or as mandated by applicable law.

nn33 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or submitting feedback.
• Automated collection: Technical and usage data collected automatically when you access the nn33 website or application, including through cookies, log files, and analytics tools.
• Third-party sources: Identity and financial verification data received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank) and identity verification service providers in connection with account verification and anti-money laundering compliance.
• Publicly available sources: Information from public records or databases used for fraud prevention and compliance purposes.

nn33 processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your nn33 account, including identity verification and password management.
• Service delivery: Enabling you to access and play games, place bets, make deposits, and process withdrawals on the nn33 platform.
• Payment processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Legal and regulatory compliance: Meeting our obligations under PAGCOR regulations, the Philippine Data Privacy Act, anti-money laundering laws, and other applicable legislation.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behavior and administering responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Platform improvement: Analyzing usage data to improve the nn33 platform, optimize game performance, and develop new features.
• Marketing communications: Sending promotional offers and platform updates to players who have opted in to receive such communications. You may opt out at any time through your account settings.

nn33 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, tax obligations, and other applicable legal requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

nn33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) service providers engaged to verify player identities and comply with regulatory requirements.
• Game software providers: Licensed game developers and platform providers whose games are offered on nn33, to the extent necessary for game delivery and technical support.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged to operate and secure the nn33 platform.
• Regulatory authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory direction.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required in connection with the investigation or prosecution of criminal activity, including fraud and money laundering.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by nn33, subject to professional confidentiality obligations.

All third parties with whom nn33 shares personal data are required to process such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

nn33 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR regulations and anti-money laundering requirements.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• Gaming data: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Communications data: Support correspondence and chat logs are retained for two (2) years from the date of the last interaction.
• Technical and usage data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with nn33's data disposal procedures.

nn33 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the nn33 platform.
• AES-256 encryption for sensitive data stored in nn33 databases, including financial account details and identity documents.
• Multi-factor authentication options for player account access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Continuous monitoring of platform infrastructure for anomalous activity and potential security incidents.
• Formal data breach response procedures, including notification to affected players and relevant authorities where required by law.

While nn33 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying nn33 immediately if you suspect unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by nn33:

• Right to be informed: The right to be notified of how your personal data is collected, processed, and used — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data nn33 holds about you, together with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your nn33 account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to nn33's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on nn33's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe nn33 has processed your personal data in breach of applicable data protection law.

To exercise any of these rights, please contact nn33's Data Protection Officer using the contact details in Section 14. nn33 will respond to all verified data subject requests within thirty (30) days of receipt. We may request proof of identity before processing any request.

nn33 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the nn33 website or use the nn33 application. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the nn33 platform, including session management, authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, display options, and game favorites, to provide a more personalized experience.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the nn33 platform, enabling us to identify areas for improvement and optimize performance.
• Marketing cookies: Used to deliver relevant promotional content to players who have opted in to receive marketing communications from nn33. These cookies are only activated with your explicit consent.

You may manage your cookie preferences through your browser settings or through the cookie consent tool available on the nn33 platform. Please note that disabling certain cookies may affect the functionality of the platform. nn33 does not use cookies to track your activity on third-party websites.

The nn33 platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. nn33 does not knowingly collect personal data from individuals under the age of 21.

If nn33 becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on the nn33 platform, please contact our support team immediately so that we can take appropriate action.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent underage access to gambling platforms.

nn33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this page.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how your personal data is processed — nn33 will provide advance notice via the platform or by email to your registered address. Your continued use of the nn33 platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how nn33 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nn33 handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.

Data Protection Officer email: [email protected]

General support email: [email protected]

For questions about your account, game rules, or platform features, please visit our FAQ page or our About Us page. For information about responsible gaming tools and support resources, please visit our Responsible Gaming page.